We're here to work with you! We want all of our customers to be 100% satisfied with their purchase. We understand that buying online has pros and cons, you want the savings but aren't sure if they'll fit you just right. That's where our Return Policy comes into play, and we assure you that none of our competitors will work as hard as us in making sure you're 100% satisfied with your purchase. 

There are two types of returns here at FashionMnM.com, they are as follows:

 

Was it our fault? :(

If the problem was our fault, then we offer a full refund within 7 days from the receipt of your item. The receipt of your item is figured from your Ansmall member account. Tracking can be checked on http://www.ansmall.com/en/login.php after log in. Full information on transactions will be shown as well as the status or order. Email sales@fashionmnm.com for information on returns.

Here's a quick recap:

- If the fault was ours, you have 7 days from the date of delivery to file your return. 
- Login to your account and check the status of the order. Email sales@fashionmnm.com for returns.
- There are no re-stocking fees and you will be 100% reimbursed in a timely fashion. 
- Refunds are issued in the same form of payment. 

***Please note, without trying to sound over confident, we very rarely make mistakes! We have a double check system in place where two (2) of our employees must sign off on the accuracy of your item before it is shipped out.

Reasons it could be our fault:
- You receive the wrong item
- The item you received was defective

 

It wasn't our fault, but you're not 100% satisfied with your purchase?
 

If for any reason you're not 100% happy with your order, you may return them to us for a hassle free exchange within 7 days from the date of delivery. The date of delivery is determined by the transaction date you will be shown after logging into http://www.ansmall.com/en/login.php. We hate rules and companies that treat their customers like numbers, instead of individual people so we don't want to limit the number of exchanges per order, but we do ask that you keep in mind there is a reasonable limit to the number of exchanges you can do. Reasonable will be decided on a case-by-case basis. All exchanges must be returned to us with the original packaging (papers of authenticity, carrying case, etc) and in an unworn condition. The pair you are exchanging for must be equal or great value to the one you are exchanging.

Here's a quick recap:

- Returns that are of no fault of FashionMnM.com will be eligible for an exchange within 7 days of receipt as identified by the transaction date. 
- Must be in unworn condition and with all the original packaging.
- Exchanges are limited to a reasonable amount. 
- The pair being exchanged for must be of equal or great value to that of the one being returned.

***Please note, if an item has visible signs of wear, or is not returned to us with the original packaging as defined above, your return can not be accepted.